Privacy Policy

Effective Date: May 1, 2025
Last Updated: July 1, 2025

At Cahacapoae, we care deeply about your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us through our website and related services.

1. Information We Collect

When you interact with our website (https://cahacapoae.com), we may collect the following types of personal and non-personal information:

a) Information You Provide Directly:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Payment method details (processed securely by third-party gateways)

  • Order details and purchase history

  • Customer service inquiries or messages

b) Information Collected Automatically:

  • IP address

  • Device type, browser type, and operating system

  • Pages visited and time spent on site

  • Clickstream data and referring URLs

  • Cookies and tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Process, fulfill, and track your orders

  • Communicate with you regarding orders, support, and updates

  • Respond to your inquiries or feedback

  • Improve website performance and user experience

  • Send promotional emails (only if you opt-in)

  • Prevent fraud and ensure website security

  • Comply with applicable legal obligations

3. Legal Basis for Processing

We process your personal information based on:

  • Contractual necessity – to fulfill your order

  • Your consent – for marketing communications or cookies

  • Legitimate interest – to improve our website and services

  • Legal obligations – such as maintaining transaction records for tax compliance

4. How We Share Your Information

We do not sell your personal data.

However, we may share limited data with trusted third parties in the following cases:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics partners

  • Email service providers (for order confirmations or newsletters)

  • Analytics providers (e.g., Google Analytics)

  • Legal authorities, when required by law or to protect our rights

All third parties are contractually obligated to handle your data securely and in compliance with privacy laws.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with our legal obligations (e.g., tax laws)

  • Resolve disputes and enforce agreements

You may request data deletion at any time (see Section 8).

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze traffic and improve performance

  • Enable personalized experiences

You can manage or disable cookies via your browser settings. Disabling some cookies may impact site functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, or destruction. These include:

  • SSL encryption

  • Secure servers and firewalls

  • Restricted data access among staff

However, no online system is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data ("right to be forgotten")

  • Object to or restrict processing in certain cases

  • Withdraw consent at any time (e.g., unsubscribe from emails)

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at: support@cahacapoae.com

9. International Transfers

We may process your information outside your home country, including in the United States. By using our site, you consent to such transfers. We ensure your data is protected according to applicable standards through secure protocols and trusted service providers.

10. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal data from minors. If we become aware that data has been collected from a child without parental consent, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in laws or services. If we make material changes, we will notify you by updating this page or contacting you directly.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please don’t hesitate to reach out:

📧 Email: support@cahacapoae.com