Return Policy

We want you to be completely satisfied with your purchase from Cahacapoae. If for any reason you are not, we gladly accept returns under the following policy:

🗓️ Return Window

You may return your order within 14 days of receiving it — no questions asked.

📦 Return Conditions

To be eligible for a return, items must meet the following requirements:

• In original condition, unused and undamaged

• Returned in the original packaging

• Includes all tags, inserts, and accessories (if applicable)

Returns that do not meet these conditions may not be accepted.

🚚 Who Covers Return Costs?

If the return is due to non-quality issues — such as wrong size, change of mind, or personal preference — the customer is responsible for:

• Return shipping costs

• Any customs duties, import taxes, or related fees

We recommend using a trackable shipping service for your return to avoid loss or delays.

❗ Damaged or Defective Items

If your item arrives damaged or faulty, please contact us within 48 hours of receiving the package. We will gladly offer a replacement, repair, or refund, depending on the issue.

💳 Refund Process

Once we receive and inspect the returned item, we will notify you and issue a refund within 3–5 business days to your original payment method.

📬 How to Start a Return

To initiate a return, please email us at support@cahacapoae.com with the following information:

• Order number

• Item(s) you wish to return

• Reason for return

• Photos (if applicable)

We’ll respond with detailed return instructions.

Thank you for understanding and supporting our small handcrafted brand — we’re here to help and ensure you have a smooth return experience.